be99o's Privacy Policy

be99o ("we", "our", or "platform") provides a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") describes our practices regarding the collection, processing, storage, disclosure, and protection of your personal information.

By using be99o's website and services, you are considered to have given your consent to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services.

This policy applies to the website https://be99o.lat and all related services of be99o. We may update this policy from time to time, and any changes will be published on this page.

be99o collects various types of information to provide services and manage your account. These are described in detail below:

2.1 Registration & Account Information

When you create an account at be99o, we collect the following information:

• Full name and username
• Date of birth (for age verification — we only allow users aged 21 or above)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Residential address

2.2 Identity Verification (KYC) Information

To ensure safe and transparent transactions, be99o may collect information from government-issued documents such as a National ID (NID), passport, or driving licence.

2.3 Financial Transaction Information

For deposits and withdrawals, we collect the following information:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction amount and date
• Transaction reference number

2.4 Technical & Usage Information

To improve the quality of our services, we automatically collect the following information:

• IP address and device type
• Browser and operating system information
• Service usage time and pattern
• Cookie and session data
• Gaming history and preferences

be99o uses your personal information for the following legitimate purposes:

3.1 Service Operation & Delivery

• Creating, managing, and verifying your account
• Processing deposits and withdrawals
• Personalising the gaming experience
• Providing bonuses and promotions
• Managing VIP benefits

3.2 Security & Fraud Prevention

• Ensuring account security
• Detecting and preventing fraudulent activity
• Enforcing age verification and responsible gaming policies
• Taking anti-money laundering measures

3.3 Customer Support

To provide be99o's 24/7 live chat and email support, our support team requires limited access to your account information.

3.4 Communications

• Sending transaction-related notifications
• Sending security alerts
• Sending promotional information (with your consent)
• Notifying you of changes to policies

The be99o website uses cookies and similar tracking technologies. These technologies help improve the functionality of our services and your user experience.

4.1 Types of Cookies

• Essential cookies: Essential for the basic functionality of the website, such as maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences such as language and display settings.
• Analytics cookies: Collect information to understand website usage patterns, which helps improve the quality of our services.
• Security cookies: Help detect and prevent fraudulent activity.

4.2 Cookie Controls

You can control cookies other than essential ones through your browser settings. Please note that disabling essential cookies may cause some parts of be99o's service to not work properly.

be99o does not sell your personal information. However, in certain circumstances we may share information with third parties:

5.1 Service Providers

Limited information is shared with selected third-party providers for specific tasks such as payment processing (bKash, Nagad, Rocket, bank transfer), technology services, and customer support. These providers operate under our instructions and are obligated to protect the information.

5.2 Legal Obligations

We may be required to disclose information to relevant authorities due to legal requirements or a court order.

5.3 Fraud Prevention

If serious fraud or criminal activity is suspected, necessary information may be shared with the relevant authorities or partner organisations.

5.4 Business Changes

In the event of any business merger or acquisition, your information may be transferred to the new entity, but the terms of this policy will remain in effect.

be99o follows industry-leading standards to ensure the security of your information:

As a user of be99o, you have the following rights over your own personal information:

7.1 Right to Access Information

You may request a copy of the information we hold about you at be99o. Processing this request may take a reasonable amount of time.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request that it be corrected. Many details can be updated directly through account settings.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or messages at any time. However, transaction and security-related notifications will continue as these are an essential part of the service.

7.5 Right to Close Account

You may request to close your account at be99o at any time. Even after the account is closed, certain records may be retained for a set period due to legal requirements.

be99o retains your personal information only for as long as necessary. The retention period is determined based on the following:

• All information is retained for the duration of your active account.
• After account closure, financial transaction records may be retained for a specified number of years in accordance with applicable law.
• Some information may be retained for a longer period for fraud prevention purposes.
• Information that is no longer actively needed is securely deleted or anonymised.

be99o strictly provides services only to users aged 21 or above. We do not knowingly collect or store any information from anyone under the age of 21.

If we become aware that we hold information belonging to a minor, that account will be suspended immediately and the relevant information will be deleted. If you have any information about this, please contact us at [email protected].

be99o may update this privacy policy from time to time. If there are significant changes, we will notify you in the following ways:

• A notice will be published on the be99o website.
• An introductory message will be sent to your registered email.
• The date of the most recent update will be shown at the top of this page.

If you continue using be99o's services after the updated policy is published, you will be considered to have consented to the new policy. We recommend that you review this policy regularly.

If you have any concerns or complaints about the processing of your personal information, please contact be99o's support team first. We will try to resolve your complaint as quickly as possible.

be99o takes privacy-related complaints seriously. Our 24/7 live chat support is available in both Bengali and English.

Any legal disputes related to this policy will be resolved in accordance with applicable law.